Shipping rates & delivery

Delivery times

We offer Europe-wide delivery. Products which are in stock in our warehouse are dispatched either on the day we receive the order or the next working day, once the payment has been processed. You should receive your parcel within 2-5 working days. You can check the country specific delivery time in the shipment table.

Shipping rates

The transportation costs vary according to the value and the destination of your order. Please see the shipment table for the transportation fees.

Country Order amount Shipping fee Order amount Shipping fee Order amount Shipping fee Delivery time (working days)
Belgium 15-25 EUR: € 9,50 25-70 EUR: € 4,99 >70 EUR: free shipping 1-2 days
Denmark 15-40 EUR: € 15,00 40-100 EUR: € 8,99 >100 EUR: free shipping 2-4 days
France 15-35 EUR: € 13,00 35-80 EUR: € 6,99 >80 EUR: free shipping 2-4 days
Great Britain 15-30 GBP: € 14,80 30-70 GBP: € 4,99 >70 GBP: free shipping 2-4 days
Ireland 15-40 EUR: € 16,50 40-100 EUR: € 8,99 >100 EUR: free shipping 3-5 days
Netherlands     15-60 EUR: € 4,99 >60 EUR: free shipping 1 day
Sweden 15-40 EUR: € 16,50 40-100 EUR: € 8,99 >100 EUR: free shipping 2-4 days
OTHER 15-60 EUR: € 35,00 60-300 EUR: € 14,99 >300 EUR: free shipping 2-10 days

Complaint procedure

At Lifefood we always aim to supply quality products. It may happen, however, that you are not satisfied about some of our products or services. We regret any complaints you may have and will do our utmost to solve them.

We kindly ask to submit complaints to our customer service. Please include an exact nature of your complaint, your name, order number and the location and date of purchase. We will send you a reply within 2 working weeks, explaining how your complaint will be handled. In cases where more time is needed, we will inform you accordingly.

If your complaint is justified, you will be asked to return the faulty product to our warehouse address. Lifefood will refund the postal and package costs, which will be credited to your account. A new replacement item will be sent to you free of charge on a one-off basis.

Please note, we can only do refunds if:

  • We processed your order wrongly
  • An item is missing
  • An item is damaged or defective
  • A product has an unusual taste or consistency
  • A product has a best-before date of 30 days or less at the moment of purchase.

Only regular priced items may be refunded. If you return an item that was defective or due to an error on our part, Lifefood will refund the costs of the item as well as the delivery charges incurred in sending it to you.

Returns and refunds

Your satisfaction is paramount to us. While we hope you’ll love every purchase you make with us, you have the option to return goods for a period of 14 days from the date of receipt of the order without stating reasons.

If you wish to return a product, it is very important to follow the returns procedure. It will help us process your request faster and ensure that we can provide a refund as soon as possible.

Returns Procedure:

  1. Inform Lifefood about your wish to return products by filling out this form within 2 working weeks from the date of purchase. Please email the completed form to orders@lifefood.co.uk or post the form to the following address: PackNed attn. Lifefood, De Huufkes 92, 5674TM Nuenen, Netherlands
  2. You will receive a confirmation from Lifefood which needs to be included with the returning products.
  3. Re-pack all of the items you want to return -undamaged and in their original packaging- into the original box if possible, with the filler provided to ensure that the items are protected during transit. Re-seal the box well with tape. Any items that are damaged in transit will be ineligible for a refund. The parcel must be sent back within 2 working weeks from the date you receive the confirmation sent by Lifefood.

Delivery address

PackNed attn. Lifefood
De Huufkes 92
5674TM Nuenen
Netherlands

Lifefood cannot be held responsible for items lost or delayed in the postal system. Therefore, it is critical that you obtain a proof of postage.

Refunds

When we receive your parcel, you will be sent an email letting you know your items have been returned. We will refund the costs of the returned items providing that the goods are unopened, unused and the seals are intact. Your refund will be processed as soon as possible but no later than 14 days after return on the same card used for the original purchase. For all goods returned where there is no fault with the goods, the shipping costs pertaining to the return will be borne by the customer.