Shipping rates & delivery
Delivery to EU countries
From this shop we deliver worldwide, with the exception of the United Kingdom, Czech Republic and Slovakia. Products which are in stock in our warehouse are dispatched either on the day we receive the order or the next working day, once the payment has been processed. You can check the country specific delivery time in the shipment table. Lifefood will not be responsible for any delays due to the postal system.
If you are from the United Kingdom, please click here.
If you are from the Czech Republic or Slovakia, please click here.
If you wish to resell our products, please click here.
Delivery to non-EU countries
We deliver our products worldwide. Please note, however, that there can be unforeseen delays, additional costs, or other problems that are related to the customs of the destination country, which are beyond our control. The delivery times as indicated in the shipment table are indicative and therefore provide no guarantee. Lifefood will not be responsible for any delays or losses due to the postal system or custom requirements of the destination country.
The customer is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees levied by the destination country. The customer may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Lifefood has no control over these charges, nor can Lifefood predict what they may be.
Any costs generated by the matter of customs regulation and procedure at the country of destination shall be fully borne by the recipient. If the order is returned to Lifefood because the customer refused to pay the required import taxes, customs duties or other fees, Lifefood will charge €50,- administration fee per parcel and will refund the sales value of the goods upon actual receipt of the goods, which are in good shape. Lifefood will not reimburse the delivery fee.
Shipping rates and delivery times
The transportation costs vary according to the value and the destination of your order. Please see the shipment table for the transportation fees. Please note that the delivery times stated are indicative only and not guarantees. Once your order has been shipped, you will receive an e-mail with a track and trace code, so you can follow your order. We strongly advise you to check the location of your parcel or get in touch with us if you have not received it within the estimated time of delivery. If the order cannot be delivered and is returned to Lifefood because the customer was not present at the given address and/or disregarded notifications of the parcel carrier and did not contact the carrier, Lifefood will charge €50,- administration fee per parcel and will refund the sales value of the goods upon actual receipt of the goods, which are in good shape. Lifefood will not reimburse the delivery fee.
|Country||Order amount (EUR)||Fee (EUR)||Order amount (EUR)||Fee (EUR)||Order amount (EUR)||Fee (EUR)||Free from (EUR)||Delivery (working days)|
|Netherlands||< 15||12,05||15 - 40||6,05||40 - 80||5,99||80||1 day|
|Belgium, Germany||< 15||14,99||15 - 40||8,99||40 - 80||7,99||80||1-2 days|
|Luxemburg||< 15||17,49||15 - 60||11,49||60 - 100||8,99||100||4-6 days|
|Austria, France, Italy, Denmark||< 15||18,99||15 - 60||12,99||60 - 120||8,99||120||2-5 days|
|Spain, Portugal||< 15||22,49||15 - 60||16,49||60 - 130||10,99||130||3-5 days|
|Finland, Sweden, Ireland, Poland||< 15||22,49||15 - 70||16,49||70 - 130||10,99||130||2-4 days|
|Hungary, Slovenia||< 15||24,49||15 - 75||18,49||> 75||10,99||-||3-5 days|
|Bulgaria, Greece, Romania||< 15||27,49||15 - 70||21,49||> 70||15,99||-||4-7 days|
|Estonia, Latvia, Lithuania||< 15||32,49||15 - 80||25,49||> 80||16,99||-||4-6 days|
|Croatia||< 15||31,49||15 - 80||21,49||> 80||19,99||-||5-8 days|
|US, Canada, Norway, Switzerland||< 15||45,99||15 - 90||39,99||> 90||29,99||-||4-15 days|
|Oceania + Australia||< 15||95,99||15 - 120||89,99||> 120||39,99||-||-|
|OTHER||< 15||55,99||15 - 120||49,99||> 120||39,99||-||-|
On this webshop we are using Pay.nl which is an online payment service provider, through which you can pay by the following methods:
- Visa / Mastercard
Once the checkout procedure is completed, you will be redirected to the secured website of Pay.nl where you can process the payment by any of the above mentioned methods.
If the payment is successful, you will receive a confirmation page and a confirmation email. Should you see a confirmation page but you do not receive the confirmation email, please check your spam folder in your inbox. To ensure you always receive emails from us, please add firstname.lastname@example.org email address on your white list. In case your payment was not successful (you were not directed to the confirmation page), please get in touch with us (by email or call the number below). We still receive your uncompleted order and we can help you finalize the payment process, without the need to place another order. All payment methods are free of charge, and do not generate any extra fees for you.
At Lifefood we always aim to supply quality products. It may happen, however, that you are not satisfied about some of our products or services. We regret any complaints you may have and will do our utmost to solve them.
We kindly ask to submit complaints to our customer service department (email address: email@example.com). Please include an exact nature of your complaint, your name, order number and the location and date of purchase. We will send you a reply within 2 working weeks, explaining how your complaint will be handled. In cases where more time is needed, we will inform you accordingly.
If your complaint is justified, you will be asked to return the faulty product to our warehouse address. Lifefood will refund the postal and package costs, which will be credited to your account. A new replacement item will be sent to you free of charge on a one-off basis.
Please note, we can only do refunds if:
- We processed your order wrongly
- An item is missing
- An item is damaged or defective
- A product has an unusual taste or consistency
- A product has a best-before date of 30 days or less at the moment of purchase.
Only regular priced items may be refunded. If you return an item that was defective or due to an error on our part, Lifefood will refund the costs of the item as well as the delivery charges incurred in sending it to you.
Returns and refunds
Your satisfaction is paramount to us. While we hope you’ll love every purchase you make with us, you have the option to return goods for a period of 14 days from the date of receipt of the order without stating reasons.
If you wish to return a product, it is very important to follow the returns procedure. It will help us process your request faster and ensure that we can provide a refund as soon as possible.
- Inform Lifefood about your wish to return products by filling out this form within 2 working weeks from the date of purchase. Please email the completed form to firstname.lastname@example.org or post the form to the following address: PackNed attn. Lifefood, De Huufkes 92, 5674TM Nuenen, Netherlands
- You will receive a confirmation from Lifefood which needs to be included with the returning products.
- Re-pack all of the items you want to return -undamaged and in their original packaging- into the original box if possible, with the filler provided to ensure that the items are protected during transit. Re-seal the box well with tape. Any items that are damaged in transit will be ineligible for a refund. The parcel must be sent back within 2 working weeks from the date you receive the confirmation sent by Lifefood.
PackNed attn. Lifefood
De Huufkes 92
Lifefood cannot be held responsible for items lost or delayed in the postal system. Therefore, it is critical that you obtain a proof of postage.
When we receive your parcel, you will be sent an email letting you know your items have been returned. We will refund the costs of the returned items providing that the goods are unopened, unused and the seals are intact. Your refund will be processed as soon as possible but no later than 14 days after return on the same card used for the original purchase. For all goods returned where there is no fault with the goods, the shipping costs pertaining to the return will be borne by the customer.